Privacy Policy

1. Who we are

Nexora Markets, operating through nexoramarkets.co and related trading interfaces, is referred to in this policy as "Nexora", "we", "us", or "our". "You" means any website visitor, prospective client, account holder, authorized representative, or person who communicates with us.

This document is a professional policy template for publication. Before launch with real clients, the company name, registered office, regulator details, complaint address, and governing law should be reviewed and approved by qualified counsel.

2. Personal information we collect

We collect information needed to provide account access, maintain platform security, meet compliance obligations, and respond to support requests. This may include:

• Identity details such as name, date of birth, nationality, citizenship, tax residency, government identification numbers, and document images.
• Contact details such as email address, phone number, residential address, billing address, and preferred language.
• Financial and suitability information such as employment, income range, source of funds, source of wealth, trading experience, risk tolerance, account balance, deposits, withdrawals, and transaction records.
• Platform and trading data such as instruments viewed, orders requested, order history, prices displayed, margin usage, device information, IP address, login times, browser type, operating system, and security events.
• Support data such as live chat messages, emails, call notes, uploaded documents, complaint records, and any information you choose to provide.

3. How we collect information

Information may be collected directly from you, automatically through our website and platform, from identity verification checks, from payment or banking records, from security tools, from public records, and from third parties that help us verify account information or comply with law.

4. How we use personal information

• To create, verify, maintain, secure, and administer your account.
• To process deposits, withdrawals, balance adjustments, trade records, platform activity, and support requests.
• To perform KYC, AML, sanctions, fraud, source-of-funds, and risk checks.
• To monitor platform reliability, improve products, fix errors, prevent abuse, and personalize your client experience.
• To send account notices, security alerts, policy updates, service messages, and marketing communications where permitted.
• To establish, exercise, or defend legal claims and respond to lawful requests from authorities, courts, banks, payment providers, auditors, or regulators.

5. Cookies and similar technologies

We may use cookies, local storage, pixels, device identifiers, and analytics tools to keep you signed in, remember preferences, measure site performance, protect against automated abuse, and understand how users navigate our website. You can adjust browser settings to block some cookies, but certain platform functions may not work correctly without them.

6. Sharing information

We do not sell personal information. We may share information with service providers, identity verification vendors, hosting providers, security tools, professional advisers, banks, payment processors, auditors, regulators, law enforcement, courts, affiliates, or successors in a business transfer, but only when there is a legitimate business, legal, compliance, or security reason.

7. Security and retention

We use administrative, technical, and operational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No internet service can guarantee absolute security, so you must keep your login details, email account, and devices secure.

We keep records for as long as needed for account administration, dispute handling, fraud prevention, legal claims, financial reporting, and AML/KYC obligations. Retention periods may continue after account closure where required by law or legitimate business need.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, export, or object to processing of your personal information. You may also unsubscribe from marketing messages. We may need to verify your identity before completing a request, and certain data may be retained where law, compliance, security, or legitimate business obligations require it.

9. International transfers

Our systems, support teams, vendors, or infrastructure providers may process information in countries other than your country of residence. Where required, we use appropriate safeguards intended to protect transferred information.

10. Contact and updates

Questions about privacy can be sent to privacy@nexoramarkets.co. We may update this policy from time to time. Material changes will be posted on this page or communicated through account notices where appropriate.